In case you’ve ordered a hosting package and you have certain inquiries relating to a given feature/function, or in case you have confronted some problem and you require assistance, you should be able to contact the respective customer support staff. All hosting companies use a ticketing system regardless of whether they offer other means of contacting them along with it or not, since the most efficient way to deal with a problem most often is to submit a ticket. This type of correspondence renders the replies exchanged by both sides simple to track and permits the support staff members to escalate the problem if, for example, a sysadmin needs to intervene. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you will have to have at least two separate accounts to contact the technical support staff and to actually manage the hosting space. Constantly switching between the accounts could often be a nuisance, not to mention the fact that it takes a very long time for most web hosting providers to answer the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket whilst you are browsing through your website files or editing different account settings. The ticketing system is being strictly monitored 24/7 by our client care team and the response time is maximum one hour, but it seldom takes more than twenty minutes to receive support. Unlike some other web hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and request information in regards to any technical or billing problem. Additionally, you can read a variety of informative articles, which will help you fix the most common difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was created with the notion that you should be able to manage everything connected with your semi-dedicated server account in a single location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got a query or chance upon an obstacle, you can get in touch with our customer care staff members right away without the need to log in to an entirely different system. You can browse your files or check different account settings whilst opening a new ticket or reading the answer to an old one. In case you have loads of tickets and you would like to find a specific one, you can resort to the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a reply in no more than an hour regardless of the essence of your inquiry or problem.