A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It's an efficient method to receive some information about the web hosting services or get some problem resolved since you're talking with a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the smaller chance of mistakes when you exchange info such as usernames or domain names, the faster response time as the communication is live and the fact that you don't need to stay on the chat all the time - you're able to do something else entirely while the representative examines the issue in question. Furthermore, you'll be able to be a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone rates that you will need to pay in case you're calling to another country.

Live Chat Support in Cloud Web Hosting

In addition to the telephone and ticket support, we provide live chat support too. You're able to contact us every day, which includes weekends and holidays, and we can give you more info about the cloud web hosting that we supply in case you are not among our customers yet, or about general and billing questions when you already have an account. Although for solely tech matters you need to open a ticket to the tech support, since such matters require extra time to be resolved, you may still contact us through our live chat for some technical info. For instance, we are able to help you set up an email address in your e-mail client or troubleshoot a variety of issues, saving you lots of time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every day, even on weekends and holidays. It's one of the best ways to learn more details about our semi-dedicated servers in case you don't have an account yet or to have some issue resolved in case you're a client and our customer support agents will assist you quickly regardless of the time of the day you join the chat. If you're unsure which plan is more suitable for your websites, in case you need advice whether you should acquire a certain upgrade and how to obtain it or in case you experience troubles installing an e-mail account on your computer, you're able to contact us and we'll provide you with the necessary info quickly. Our live chat is accessible even after our phone lines go off for the day, so when you have an account here, you can rest assured that you will always get prompt assistance with any kind of question or trouble that comes up.