Should you ever encounter a problem with your website and be incapable of coping with it yourself, ask the respective hosting provider’s help desk support staff to assist you to get the site back online. A speedy solution would be best, but many hosting companies respond within twenty four hours and even more, particularly if you’re doing business with a reseller. Even if your problem can be quickly resolved, your site may not work correctly or may not be accessible at all for a lengthy time period, so you may lose potential clients as it is rather unlikely that anybody will willingly come back to a website that’s inoperative. That’s why, you ought to make certain not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed fashion. If an app update doesn’t proceed smoothly or you delete something by chance, for example, the site should be fixed speedily so as to avoid lengthened inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum response time for any client support ticket that you submit or any e-mail that you write is just 60 minutes, even if you contact us during weekends and national holidays. Whatever the essence of your problem or query may be, we will lend a helping hand instantaneously and will supply you with the required info to resolve any problem with your websites. The actual response time usually does not exceed 15-20 minutes, which is the reason why you can forget about waiting around for hours to get a problem solved or what’s even worse than that – waiting around a whole day only to obtain an answer that more information is needed whilst nothing’s fixed. We’ll give you assistance without delay because we understand precisely how priceless time can be in the dynamic Internet realm. The one-hour reply guarantee is valid for any billing or technical inquiry that you might have related to our cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our speedy support services. You will receive a reply to any ticket posted via the hosting Control Panel or e-mail sent to our client and tech support staff in less than an hour. The response time is guaranteed and it is valid regardless of the matter – technical or billing. Often, it takes far less time to investigate and sort out a problem. We will give you more info if the solution entails something that needs to be done on your end. In case you contact us during weekends or holidays, the response time will be exactly the same and considering that our support staff is available 24 hours a day, 7 days a week, 365 days a year, you’ll get instant help for virtually any technical, billing or general issue irrespective of the hour.