The client support that you can get from your cloud web hosting supplier is really important, no matter if you have pre-sales questions and you're not a customer yet, or you've got some technical problem with an existing account. Prompt and correct information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually an indicator that you are ordering from a genuine website hosting provider and not from some reseller. When you acquire a hosting account from a company that does not own its servers and it cannot access them immediately, it's very likely that you will wait for a few days to receive a response to any question, so your sites may remain offline for quite some time. Alternatively, a company that offers various means of communication and has a tech support team that is available at any time can assist you right away and help you decrease or entirely avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

The customer and technical support services for all our cloud web hosting plans are round-the-clock, thus you can forget all about waiting for several days in order to receive assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail. In case you currently have an account, you'll be able to open a support ticket on top of the other three ways of contact. You can choose the most appropriate way to contact us depending on what your location is or what hardware you use. We are able to assist you for almost any hosting-related query that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

You can try out our support services even before you aquire a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and common queries. Our agents can assist you to choose the perfect plan or supply you with details about our servers, to verify if the system requirements for your sites are met. If you are an existing client, you'll also be able to get in touch with us via electronic mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that whenever you employ these two methods of contact, you'll receive a response within less than one hour and that’s 24/7, including weekends and public holidays. In case you've employed the web hosting services of other companies, even large ones, you will be able to compare the reply time considering that it ordinarily takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS Servers

Every VPS server plan that we provide features 24/7 customer and tech support, which means that in case you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can contact us at any time, even weekends and holidays. For your convenience, we offer different methods of communication - phone support with several local numbers worldwide, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues as it'll be much easier to keep track of what's going on. The maximum warranted response time for all the email messages and tickets is one hour, but it hardly ever takes that long to get support. In case you obtain the Managed Services upgrade that we supply, our admins can also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server through our company, you can contact us anytime using various channels and the maximum time that you will need to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we can help you with anything related to the apps that are pre-installed on your server. To contact us about a technical issue, you are able to open a ticket via the Help section of your billing Control Panel or you could send us an email. If you have any general questions or you'd like to learn more about our services before you order, you can employ our live chat or you can call one of the local phone numbers that we have in various countries around the globe. In case you'd like to have help with third-party software that you cannot set up or manage effectively, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.