Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Guarantee

  • All your support requests will be dealt with in maximum sixty minutes after the trouble ticket or email is submitted. If your issue calls for additional assistance from a sysadmin, we’ll direct the ticket or the e–mail to the person on duty, without delay and will leave a note to notify you that more time will be needed for discovering the best solution. Furthermore if you make use of the Managed Servers package, any of the server administration services included there will be completed whenever you choose.

  • Top quality support service
  • An Exceptional Customer Service

  • We’ll be online for you 24x7x365 to reply to any questions that you may have connected with our Site Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also need help handling server admin procedures, you can make use of our Managed Servers package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services

  • Intuitive help center
  • A User–Friendly Help Area

  • We have provided our Site Control Panel with a circumstantial knowledge base, which features elaborate explanations of its features and functions. Furthermore, we have created detailed video tutorials that will further explain to you how to carry out a given action or solve a regularly experienced issue. All the educational articles and the video tutorials are easily accessible from each Site Control Panel section via the Videos and Help buttons in the top right corner.